Return and refund policies

Publications and products

Thank you for visiting and shopping at the University of Missouri Extension website. MU Extension no longer maintains a warehouse of publications or logo items to facilitate exchanges or returns. Every publication and product ordered from the general MU Extension store is printed on-demand at the time of order. (Note that FRTI publications and products have different policies, described below.) This precludes MU Extension from accepting returns. If you have any questions, please email extpubs@missouri.edu or call 573-882-7216 during business hours.

MU Fire and Rescue Training Institute store policies

Items sold via the MU Fire and Rescue Training Institute (FRTI) are managed uniquely. For policies related to our firefighting merchandise, including training materials and apparel, please see the MU FRTI store policies page.

Online courses

Sometimes it is necessary to cancel your class enrollment and request a refund. MU Extension has guidelines and restrictions on when and how much the refund amount will be. Requests are made to your instructor or facilitator.

We have provided information regarding refunds for:

Noncredit courses with set beginning dates
Noncredit courses that are self-paced, self-study
Continuing education courses
Requesting a refund

If you still have questions, University of Missouri Extension offers customer support at imc@missouri.edu during business hours.

Refund policy for noncredit courses with set beginning dates

Requested before 12:05 a.m. Central time on the first day of class

Refund will be full course fee minus a 15-percent administrative fee and cost of any materials included in course fee that have already been sent to the student.

Requested up to seven days after the start of class

The seven-day period will be calculated from 12:05 a.m. Central time on the first day of class.
Refund will be full course fee minus a 40-percent administrative fee and cost of any materials included in course fee that have already been sent to the student.

Requested more than seven days after the start of the class

The seven-day period will be calculated from 12:05 a.m. Central time on the first day of class.
No refund.

Refund policy for noncredit self-paced, self-study courses

Requested before accessing the course

Refund will be full course fee minus a 15-percent administrative fee and cost of any materials included in course fee that have already been sent to the student.

No refunds will be given if the student has accessed the course.

Events (online and in person)

Refund policies for event registration are specific to each event and instructor. If you are unable to attend an event and would like to request a refund, please contact muconf8@missouri.edu.

Law Enforcement Training Institute (LETI) classes

To request a refund for the following types of LETI classes, contact leti@missouri.edu.

Continuing Education Seminars: A 20-percent nonrefundable fee will be assessed on any cancellation made within five days prior to the start of the program or if attendees are no-show on the day of the class.

National Animal Cruelty Investigations School: A 20-percent nonrefundable fee will be assessed on any cancellation made within 30 days prior to the start of the program or if attendees are no-show on the day of the class.

Lab services

Services from the laboratories are nonrefundable.

Customer service hours

MU Extension customer service is open 8 a.m. to 5 p.m. Central time Monday through Friday, except university-observed holidays and Dec. 26–31.